Frequently Asked Questions

HOW LONG DOES AN A/C CLEAN TAKE?

Our standard booking duration is set for 45 minutes per A/C unit. However, please be aware that the cleaning time may vary between 30 and 60 minutes per A/C unit based on individual requirements.

DO WE NEED TO DO ANYTHING BEFORE OUR A/C CLEAN?

In preparation for your clean, please ensure there is approximately 1 metre of space below or in front of the A/C units (enough room to fit a ladder). If you require assistance moving larger items, our cleaning technician will help move them on arrival. If there are items that cannot be moved (i.e. wall-mounted television under a/c unit) that is fine, appropriate drop-sheets and covers are used during the clean to avoid the item.

wHAT IS THE PRICE?

For residential clients, we charge a flat rate of $75 per A/C unit, with no hidden fees or call-out charges, whether it’s a split system or box unit.
For commercial clients, pricing is customized based on the type and number of units, frequency of service, and any specific needs. Contact us for a personalized quote tailored to your business.

wHAT areas do you service?

We service the following areas:
Mossman, Newell, Cooya Beach, Port Douglas, Craiglie, Mowbray, Wangetti, Oak Beach, Ellis Beach, Palm Cove, Clifton Beach, Kewarra Beach, Trinity Beach, Trinity Park, Smithfield, Yorkeys Knob, Holloways Beach, Machans Beach, Cairns North, Cairns City, Parramatta Park, Manoora, Manunda, Edge Hill, Whitfield, Aeroglen, Stratford, Freshwater, Redlynch, Kanimbla, Mooroobool, Westcourt, Bungalow, Portsmith, Woree, Bayview Heights, Earlville, Mount Sheridan, Bentley Park, Edmonton, Gordonvale, Caravonica, Kamerunga, Barron, Brinsmead, Kuranda, Speewah, Koah, Myola, Mareeba.

dO YOU OFFER MULTIPLE A/C UNIT DISCOUNTS OR CASH RATES?

We do our best to keep our price fair and affordable, priding ourselves on being one of the most affordable and thorough a/c cleaning services in the Cairns region. For this reason, we don't offer discounts or package rates on multiple A/C units, or cash rates.

wHAT PAYMENT METHODS DO YOU ACCEPT?

We collect payment upon completion of your A/C cleaning. We accept cash, EFTPOS, PayID, and bank transfers. Invoices with 7-day accounts are available upon request for residential clients. For commercial clients, we can offer extended account terms to accommodate your business needs.

DO YOU WORK WEEKENDS or outside school hours?

We operate exclusively from Monday to Friday, 9 AM to 5 PM, and do not offer weekend services. When scheduling appointments, we ensure they fall within our operating hours to complete air conditioning cleans efficiently. For instance, we won't schedule appointments for multiple A/C cleans starting late in the afternoon, as it may exceed our operating hours and compromise service quality.

WHAT DOES YOUR A/C CLEAn INCLUDE?

Our Full Hydro Clean includes a chemical hydroflush; Coils, casing, filters, blower fan, airwell and drain pan clean; Sanitisation & mould removal. External drain pipes are cleared after cleaning.

WHAT TYPE OF A/C UNITS DO YOU CLEAN?

We offer A/C cleaning services for split system units and box/window units.
We do not clean duct, cassette or portable air conditioning systems.

DO YOU CLEAN THE OUTDOOR CONDENSOR UNIT ASWELL?

Outdoor condenser units typically do not require cleaning as frequently as indoor units, as they are built to withstand external elements. For most residential properties, routine maintenance is usually enough to keep them running efficiently. However, if you notice significant dirt buildup or reduced efficiency, we can clean residential condenser units upon request for an additional fee.
For commercial clients, outdoor condenser cleaning is available as an optional add-on, customized to fit the specific air hygiene needs of your business.

HOW LONG SHOULD I RUN MY A/C AFTER OUR CLEAN?

We recommend running your air conditioning unit for at least 20 minutes after your clean. This helps ensure that the system circulates the newly cleaned air and stabilizes its performance. Additionally, running the unit allows for any residual cleaning agents or moisture to be expelled, contributing to a more efficient and comfortable indoor environment.

HOW OFTEN SHOULD I GET MY A/C CLEANED?

For regular use of your A/C system, we recommend scheduling professional cleaning services approximately every 12 months. However, if your A/C operates continuously, such as in cases of 24/7 usage, we advise more frequent cleanings, typically every 6-9 months. This proactive maintenance schedule ensures optimal efficiency, extends the lifespan of your equipment, and maintains high indoor air quality. Regular cleanings contribute to a healthier and more comfortable living or working environment.

DO YOU OFFER A/C SERVICES, MAINTENENCE OR REPAIRS?

We provide air conditioner cleaning services only and do not perform maintenance, servicing, installations, or repairs. Our work is non-electrical, meaning that anything requiring electrical expertise, as regulated by the Electrical Safety Office, must be handled by a licensed electrical contractor. For these needs, we recommend consulting a licensed HVAC technician, and we’re happy to provide partner recommendations to help you find the right professional.

WHAT IF MY A/C UNIT IS LEAKING?

If your A/C unit is leaking, the cause may sometimes be a simple blockage, like a clogged drain pipe, which our cleaning service can help resolve. However, a cleaning may not fully address the issue, and if the leak persists, further inspection by a licensed HVAC technician would be needed to diagnose and fix the underlying cause. While some clients prefer to try a cleaning as a cost-effective first step, we want you to be aware that this is not a guaranteed solution for all leaks.

WHY DOES MY A/C UNIT SMELL BAD?

The presence of unpleasant odors in your A/C unit may stem from various factors. Common causes include microbial growth on the evaporator coils or in the ductwork, stagnant water in the drain pan, or a dirty air filter. These conditions can lead to the circulation of musty or moldy odors. To address this issue, we recommend scheduling a Full Hydro Clean with us. Our expertise in thorough indoor A/C cleaning can help eliminate odors, improve indoor air quality, and ensure the optimal performance of your system. If the issue persists or worsens, consulting with a licensed HVAC technician may be necessary to identify and remedy any underlying problems within the unit.

MY A/C ISN’T WORKING PROPERLY, WILL A CLEAN FIX IT?

If your A/C isn't working properly, a cleaning service alone may not be the solution. In fact, attempting to clean a malfunctioning unit can potentially exacerbate underlying issues. We strongly advise against cleaning units with known issues. Instead, we recommend consulting with a licensed HVAC technician to diagnose and address any operational problems your A/C may be experiencing. Their expertise ensures a comprehensive evaluation and appropriate resolution for optimal system functionality. We’re happy to provide partner recommendations to help you find the right professional.

ARE YOU INSURED?

Yes, we are fully insured for the air conditioning cleaning services we provide. Our commitment to professionalism includes maintaining comprehensive insurance coverage to ensure peace of mind for our clients and prioritize safety in every job we undertake.